Job Description

Sales Structure; Sales Strategy; Sales Compensation; Sales Performance; Customer Bid & Tender; Supporting Sales Strategies to Meet the Sales Targets; Sales Business Plan Review; CRM



Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Title

- Sales Solution Analyst

Department

- Sales Solutions/Operations

Number of positions

- 1

Location

: Mumbai

What you will do

The Senior Sales Solution Analyst will own and optimize Salesforce CRM usage within the Sales Operations team, acting as the go-to expert for CRM-related issues across the MEISA region. The role will drive CRM-based improvements, communicate enhancements to the sales force, support lead generation activities, collaborate with Customer Service, Operations, and Marketing, and develop data-driven dashboards and reports in Power BI to monitor productivity and lead volumes. The ideal candidate will have strong SQL skills, deep CRM expertise (Salesforce), and a solid understanding of express/logistics operations.


Key Responsibilities

CRM Management and Subject Matter Expert

+ Manage and optimize Salesforce CRM for the Sales Operations team, ensuring data quality, process consistency, and alignment with business goals.
+ Own CRM governance: lead lifecycle, opportunity stages, quotes, orders, and related processes; drive standardization and adoption across the MEISA sales teams.
+ Serve as the reference point for CRM questions, issues, and enhancements; triage, document, and coordinate resolutions with IT and Salesforce administrators.

Global and regional CRM Enablement

+ Attend global CRM development calls, stay updated on new features and roadmap items, and assess applicability to the MEISA region.
+ Communicate CRM changes, new features, and best practices to sales teams across MEISA; deliver region-specific training and coaching.

Lead Generation and Data Management

+ Support lead generation activities by preparing and uploading inactive customer bases for lead qualifiers to target.
+ Collaborate with Customer Service, Operations, and Marketing to plan and execute internal lead generation campaigns.

Reporting, Analytics, and Dashboards

+ Develop, maintain, and enhance Power BI reports and dashboards using CRM data to track sales productivity, lead volumes, conversion rates, and other key performance indicators.
+ Translate sales inputs from CRM into actionable dashboards for leadership and front-line teams.
+ Ensure data integrity and timely refresh of dashboards; implement data storytelling and insights that drive business decisions.

Cross-functional Collaboration

+ Work closely with Customer Service, Operations, and Marketing to align CRM usage with process improvements and campaign effectiveness.
+ Provide sales operations support for process changes, system enhancements, and training initiatives.

Data Quality and Compliance

+ Monitor data quality, deduplicate records, standardize fields, and enforce data governance standards.
+ Ensure adherence to internal controls, data privacy, and compliance requirements for CRM data.

You will be a great fit if you

Education: Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field. Experience: 10+ years of experience in sales analytics, CRM administration (preferably Salesforce), and data visualization in a logistics/express environment or a closely related sector. Technical Skills:

+ Expert knowledge of Salesforce CRM (administration, configuration, and best practices).
+ Strong SQL skills for data extraction, transformation, and analysis.
+ Advanced proficiency in Power BI for building dashboards and reports.
Industry Understanding: Solid understanding of express/logistics operations and the end-to-end sales process in a global context


FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

---------------


FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

------------------


The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

---------------


Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.