Job Description

Sales & Service Manager - Tamil Nadu | Medmall

Location:

Tamil Nadu (Primary bases: Coimbatore, Chennai, Madurai, etc.)

Role Summary:

Lead Medmall's sales and post-sales service operations across Tamil Nadu. Drive high-margin equipment sales, deliver exceptional service and AMC/CMC offerings, and cultivate strong hospital relationships to expand market share.

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Key Responsibilities:

Sales Leadership

Develop and implement strategic sales plans to achieve monthly, quarterly, and annual targets. Generate new leads in healthcare institutions via direct outreach, trade events, and digital campaigns. Present product value--especially on slow-moving inventory and high-margin service bundles--to drive conversions.
Service Oversight

Ensure timely installations, maintenance, calibration, and servicing of medical equipment ?. Manage biomedical technicians or partner vendors; monitor SLAs and customer satisfaction. Deploy post-sale follow-ups to ensure retention and upsell -- especially AMC/CMC contracts.
Customer & Relationship Management

Build and maintain long-term relationships with hospital decision-makers and KOLs. Execute technical demonstrations and clinician education sessions -- e.g. CMEs, user training ?.
Cross-functional Coordination

Collaborate with procurement to optimize stock levels and pricing strategies for clearance or bundle promotions. Work with operations and finance to streamline order fulfillment, invoicing, and receivables.
Market Intelligence & Reporting

Analyze competitor activity, pricing trends, and feedback to inform strategy improvements. Deliver weekly/monthly sales & service performance updates--non-performing SKUs, cash recovery, pipeline status, etc.
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Qualifications & Skills:

Education: Bachelor's degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field. Experience: 3-5 years in medical device equipment sales and service management, preferably with exposure to installations, hospital systems, or maintenance contracts. Technical Proficiency: Familiarity with ICU/OT/AMC equipment (ventilators, monitors, pumps) is a plus ? ?. Soft Skills: Excellent communication, relationship-building, negotiation, and multi-tasking capabilities. Travel: Willingness to frequently travel across Tamil Nadu for client visits and service visits.
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Performance Metrics:

Achievement of monthly/quarterly sales targets. Percentage of slow-moving stock cleared via bundles or service packages. AMC/CMC conversions from post-sale service interactions. Customer satisfaction and turnaround time for installations/repairs. Revenue generated from new accounts and repeat business.
Job Type: Full-time

Education:

Bachelor's (Required)
Experience:

Sales & Service : 2 years (Required)
Language:

Tamil (Required)
Work Location: In person