Job Description

: Sales & Service Head - Ahmedabad

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Position Overview

Lead the Sales & Service vertical in the Ahmedabad region, overseeing four tyre brands--Mahindra, Fiori, CP, and BKT--with a focus on clients in the construction industry. Reporting to senior leadership, you'll drive growth, channel performance, and service excellence across these brands.

Location

Ahmedabad, Gujarat, India

Experience Required

8-10 years of proven track record in sales and service leadership. Strong background in the construction industry, particularly dealing with off-highway/OHTR tyre sectors.

Key Responsibilities

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Sales Leadership

Develop and execute a regional sales strategy for Mahindra, Fiori, CP, and BKT tyre portfolios. Establish and manage relationships with dealers, OEMs, and end-users in the construction and heavy equipment sectors. Track, forecast, and drive sales volume and market share across all four brands. Analyze competitor activities and define effective go-to-market strategies.
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Service Excellence

Oversee the service network and delivery infrastructure for all brands. Implement standardized service processes and systems across dealerships. Set and monitor dealer performance, CSAT, and service quality targets. Lead trainings for service mechanics and channel partners, ensuring consistent technical and customer experience standards. Optimize the sales of spare parts and services to enhance channel profitability.
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Channel & Dealer Management

Build secondary sales/service networks in untapped sub-territories. Partner with dealer teams to improve capacity planning and operational efficiency. Coordinate dealer audits, performance reviews, and drive innovation in service and sales processes.
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Team Leadership

Mentor and develop a high-performing team of sales and service professionals. Foster a customer-focused, data-driven, and outcomes-oriented culture. Collaborate closely with corporate teams--Product, Marketing, and CRM--to align strategies and feedback loops.

Qualifications

Bachelor's in Engineering (Mechanical, Automobile, Agriculture), Commerce, or related field. MBA or similar postgraduate degree preferred. Strong analytical, communication, and strategic planning skills.

Why This Role Matters

Opportunity to lead and scale multi-brand operations in a dynamic industrial hub. Play a pivotal role at the intersection of sales and service, blending technical expertise with commercial leadership. * Build impactful relationships with leading equipment OEMs and construction players.