Job Description

We are seeking a highly motivated and experienced Technical Sales & Service Engineer to join our team. The ideal candidate will be responsible for promoting and selling our range of analytical and scientific instruments while providing exceptional pre-sales and post-sales technical support. This role requires a unique blend of technical expertise, sales acumen, and strong customer relationship management skills.

Key Responsibilities:

1. Sales & Business Development:

Achieve and exceed sales targets within the assigned territory by actively prospecting, generating leads, and converting opportunities. Develop and maintain a deep understanding of our product portfolio, including analytical techniques such as Gas Chromatography (GC), High-Performance Liquid Chromatography (HPLC), Spectroscopy, and other laboratory equipment. Conduct market research to identify new business opportunities and stay informed about industry trends, competitor activities, and customer needs. Prepare and deliver compelling technical presentations and product demonstrations to potential and existing clients. Collaborate with the marketing team to execute sales campaigns, attend trade shows, and organize workshops.

2. Technical & Service Support:

Provide expert pre-sales technical consultation to customers, helping them select the right instruments for their specific applications. Perform on-site installation, calibration, and commissioning of instruments. Deliver comprehensive training to customers on instrument operation and maintenance. Diagnose and troubleshoot technical issues, providing timely and effective solutions for service-related problems. Maintain accurate records of all service activities and customer interactions in a CRM system.

3. Customer Relationship Management:

Build and nurture long-term, trust-based relationships with clients, including scientists, lab managers, and procurement personnel in various sectors (e.g., academia, pharmaceuticals, food and beverage, environmental testing). Act as the primary point of contact for customer inquiries, ensuring high levels of customer satisfaction and retention. Gather customer feedback to inform product development and service improvements.

Required Qualifications & Skills:

Education:

A bachelor's degree in Chemistry, Analytical Chemistry, Biotechnology, or a related scientific field is highly preferred.

Experience:

Proven experience in technical sales and/or field service for analytical or scientific instruments.

Technical Knowledge:

In-depth knowledge of analytical instruments and their applications. A strong understanding of the scientific principles behind the equipment is essential.

Sales Acumen:

Excellent communication, negotiation, and presentation skills. Ability to persuasively articulate complex technical information in a clear and compelling manner.

Problem-Solving:

Strong analytical and problem-solving abilities to troubleshoot technical issues and offer effective solutions.

Interpersonal Skills:

A strong relationship-builder with a customer-centric approach. Must be able to work independently and as part of a team.

Organizational Skills:

Excellent time management and organizational skills to handle multiple tasks, manage a sales pipeline, and schedule service appointments efficiently.

Other:

A valid driver's license as the role may require frequent travel.
Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time
Education:

Bachelor's (Preferred)
Experience:

Field sales: 1 year (Required)
Language:

Fluent English (Required)
Willingness to travel:

50% (Required)
Work Location: In person