Job Description

Who You Are As an CRM Executive - Sales & Service, you will play a key role in driving sales, building strong dealer/distributor relationships, and ensuring superior customer service. This role requires a balance of sales expertise, after-sales support, and excellent interpersonal skills to drive business growth and customer satisfaction. Roles & Responsibilities
? Achieve monthly sales targets.
? Generate leads, follow up with prospects, and close sales.
? Maintain strong relationships with dealers, distributors, and customers.
? Respond promptly to customer/dealer queries via email, phone, and other official channels.
? Track and ensure timely resolution of customer issues.
? Collaborate with internal teams to provide the best solutions.
? Continuously work towards improving customer experience and service quality.
? Record and report customer/dealer feedback and inquiries proactively. Requirements
? Passion for customer service and problem-solving.
? Strong communication and interpersonal skills.
? Fluency in Hindi and English (knowledge of South Indian languages is a plus).
? Minimum 1 year of experience in a customer support or sales role.
? Prior exposure to customer care platforms like Freshdesk will be an advantage.
? Team player with the ability to work collaboratively across functions.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Experience:

Sales: 1 year (Preferred) CRM: 1 year (Preferred)
Work Location: In person