Job Description

A Sales and Service Engineer job description involves both pre- and post-sales technical support, acting as a liaison between the company and customers to provide technical expertise for complex products or services. Key responsibilities include understanding customer needs, designing tailored solutions, giving technical presentations, and providing post-sale support and training. The role requires a blend of technical knowledge and strong communication skills to help close deals and ensure customer satisfaction. Key responsibilities

Pre-sales:

Provide technical support to the sales team during the sales process. Understand customer needs and propose suitable products or services. Design and implement customized technical solutions. Deliver technical presentations and product demonstrations to potential clients. Prepare technical proposals, quotations, and cost estimates.

Post-sales:

Offer ongoing technical support to ensure customer satisfaction and address issues. Provide training to customers and internal sales staff on product functionalities. Conduct follow-ups and gather customer feedback to improve products.

Collaboration and communication:

Act as a liaison between sales, product development, and engineering teams. Communicate customer requirements and feedback to product development teams. Build and maintain strong customer relationships. Stay updated on industry trends, competitor offerings, and company products.
Required skills and qualifications

Strong technical knowledge of the company's products or services. Excellent communication, presentation, and interpersonal skills. Problem-solving and analytical abilities. Ability to translate complex technical information for non-technical audiences. Customer-service oriented with the ability to build rapport. Proficiency in managing multiple tasks and strong time management skills. A bachelor's degree in an engineering, marketing, or related field is often required.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person