Job Description

Job description

Job Purpose:

To install, maintain, troubleshoot, and repair ophthalmic and other medical equipment at hospitals, clinics, and partner locations, ensuring high customer satisfaction through prompt and professional service.

Key Responsibilities:

Installation & Commissioning:

Install ophthalmic diagnostic and surgical equipment (e.g., slit lamps, phaco machines, microscopes, refraction units) at customer sites and provide equipment demonstrations as needed.

Maintenance & Repair:

Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.

Troubleshooting:

Diagnose technical issues and implement solutions quickly to minimize equipment downtime.Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently.Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system.Train medical staff and end users on proper equipment usage and basic troubleshooting techniques.Work closely with the sales team, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.

Key Skills & Competencies:

Customer Support:

Documentation & Reporting:

Training & Demonstrations:

Coordination:

Sound understanding of electro-mechanical systems, optics, and medical electronics Proficiency in using diagnostic tools, hand tools, and testing equipment Excellent problem-solving and time management skills Strong interpersonal and communication abilities Willingness to travel frequently (domestic/international as required)

Educational Qualifications:

Diploma or Bachelor's Degree

in Biomedical Engineering, Electronics, Instrumentation, or related technical field

Experience:

1-4 years

of relevant experience in servicing medical or ophthalmic equipment (Freshers with strong technical knowledge may be considered)

Preferred Certifications (if any):

Training on ISO standards or specific OEM certifications (optional but preferred) Basic knowledge of regulatory standards (CE, CDSCO, etc.)
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Pay: ?14,250.17 - ?35,000.00 per month

Benefits:

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Work Location: In person