Position: Sales & Service Engineer - IVD & Diagnostic Products
Location:
Bhilai-Durg
About the Company
We are a professionally managed IVD and medical diagnostics distribution organization with over
30 years of established presence
in the Chhattisgarh market. As authorized distributors and channel partners for multiple
leading national and international diagnostic brands
, we provide comprehensive solutions including IVD instruments, reagents, consumables, and laboratory automation products to hospitals, diagnostic laboratories, blood banks, and healthcare institutions across the state. Our long-standing market reputation is built on reliability, technical expertise, and strong customer relationships.
Role Overview
The Sales & Service Engineer will be responsible for
end-to-end management of assigned accounts
, combining
business development, sales execution, installation, and after-sales service
. This role requires a proactive professional who can independently manage territory operations while maintaining high service standards and driving revenue growth.
Key Responsibilities
Sales & Business Development
Plan and execute sales activities for IVD instruments, reagents, and diagnostic solutions within the assigned territory
Identify, develop, and convert new business opportunities in hospitals, diagnostic labs, and pathology centers
Achieve monthly, quarterly, and annual sales targets for instruments and consumables
Conduct product demonstrations, technical presentations, and pre-sales discussions with doctors, pathologists, and lab technicians
Prepare and submit sales proposals, quotations, and basic technical documentation
Support tender participation, institutional sales, and government / private accounts
Collect market intelligence on competitor activities, pricing trends, and customer requirements
Maintain strong relationships with existing customers to ensure repeat business and long-term association
Service & Technical Support
Perform installation, commissioning, and validation of IVD and pathology instruments as per company and manufacturer guidelines
Attend breakdown and service calls promptly, ensuring minimum downtime of customer equipment
Carry out preventive maintenance visits and ensure compliance with service schedules
Provide hands-on training to laboratory staff on instrument operation, quality control, and basic troubleshooting
Diagnose technical issues and coordinate with principals/manufacturers for advanced technical support when required
Maintain detailed service records, installation reports, preventive maintenance logs, and customer feedback
Ensure compliance with safety, quality, and regulatory requirements at customer sites
Territory & Coordination Responsibilities
Manage complete territory operations across
Chhattisgarh
, including planning travel schedules and customer visits
Coordinate with internal teams such as sales coordination, service coordination, logistics, and accounts for smooth order execution
Support product launches, marketing activities, and promotional programs in the territory
Represent the company professionally at customer meetings, workshops, and technical events