Job Description

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Duties and Responsibilities
Sales & Business Development:

• Identify and develop new business opportunities from the Mumbai region.
• Meet and exceed monthly/quarterly sales targets for leisure, MICE (Meetings, Incentives, Conferences, and Events), and group bookings.
• Maintain strong relationships with travel agents, corporates, event planners, and other B2B partners.
• Prepare and deliver sales presentations to potential clients.

Client Coordination & Support:

• Act as a point of contact for all client queries from the Mumbai office.
• Coordinate between clients and Lonavala resort team to ensure smooth pre-arrival and post-arrival processes.
• Follow up on client feedback and resolve issues to ensure high satisfaction and retention.

Administrative & Reporting:

• Maintain and update CRM/database for leads, follow-ups, and conversions.
• Prepare sales reports, forecasts, and performance metrics regularly.
• Coordinate with the marketing team for promotional events and campaigns.

Event & Group Booking Coordination:

• Assist in planning and execution of corporate events, weddings, and group outings at the resort.
• Liaise with operations and reservations teams at the resort to ensure seamless coordination.

Job Expectations:
Education:

• Graduate in Hospitality, Business Administration, Sales, or a related field. MBA preferred but not mandatory.

Experience:

• 2-5 years of experience in hospitality, travel, or event sales roles.
• Prior experience in a resort, hotel, or travel agency is a plus.

Minimum Qualification: Bachelor's and Masters degree in Hotel Management or related field like Business Administartion and Sales.
Minimum Job Experience: 2 - 5 yrs
Reporting to: Deputy General Manager- Marketing
Travel: Yes

Skills Required