- Conduct outbound calls to potential customers to promote personal loans/consumer durable loans.- Explain product features, eligibility, interest rates, and documentation requirements clearly and convincingly.- Convert leads into successful loan applications by engaging customers and handling objections effectively.- Maintain daily call and conversion productivity metrics as per business standards.- Follow-up with customers who have shown interest and ensure end-to-end closure of loan process.- Ensure 100% compliance with company policies, regulatory guidelines, and quality standards during every call.- Capture accurate customer data and update CRM/loan processing system in real time.- Coordinate with internal teams for documentation and loan disbursement follow-up.- Deliver excellent customer service to enhance customer retention and reference business. (ref:updazz.com)
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