Job Description

Note:- Interview will be face to face only. Following opening is with YES Bank.Virtual Relation ManagerGrade :- AM/DMResponsibilities- Manage and nurture client relationships through virtual engagements- Provide clients with personalized financial advice and solutions- Identify opportunities to cross-sell banking products and services- Respond promptly to client inquiries, providing exceptional customer service- Collaborate with internal departments to ensure holistic client service- Track and achieve sales targets and business objectives- Maintain up-to-date knowledge of banking products and services- Ensure compliance with regulatory and company policies during all interactionsQualifications- Bachelor's degree in Finance, Business Administration, or related field- Proven experience in a relationship management or Banking Product sales role- Strong understanding of financial products and services- Excellent communication and interpersonal skills- Ability to work effectively in a virtual environment- Customer-focused mindset with strong problem-solving abilities- Proficiency with digital communication tools and CRM systemsSkills Required :-Must have : Good communication skills, cross selling of banking products- Salesforce / Virtual Sales- Good English Communication- MS Office- Customer Relationship Management (CRM)- Financial Advisory- Negotiation- Time Management- Problem-solvingJob Title Relationship ManagerRelationship Management :- Manages the banking and investments relationship and is responsible for overall growth of Liabilities & Investment business from branch/retail customers- Develops, manages, and expands customer relationships by providing service level which exceeds client expectations of most important customer segment- Identifies current and potential relationship with additional revenue potential and grow business volumes for larger share of customer walletGenerating Incremental Business- Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc- Proactively sells the full range of consumer and commercial product to current and potential Relationships- Deepens existing relationships or acquires new customers to Increase CASA balance in allocated portfolio- Drives higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bankCustomer Engagement:- Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values- Face to the client and First person Responsible for service and sales satisfaction of mapped clients Investments- Analyses financial needs of the customers and offer appropriate product with utmost transparency- Drives revenue business to generate fee income through products like mutual funds, investments and insuranceAudit & Compliance- Adheres to the Bank's policy on acquisition/BSA/KYC etc as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc): YES Private - Partner- To be responsible for managing Key Clients - HNIs and Ultra HNIs and provide expert relationship management experience (Domain Expert)- In liaison with the Corporate and Institutional Banking team, to drive the acquisition of Personal Banking and Wealth Management relationships for Owner/ Promotors/ Directors/ CFOs/ Corporate Treasuries Wealth- Anticipate and be continually sensitive to the shifting customer expectations and initiate appropriate measures to ensure that Yes Bank stays ahead of competitors- Maintaining a strong working knowledge of client portfolios / products which are required to gain business wallet share from HNI and Ultra HNI clients- Ensure regular engagement with mapped relationships and maintain quality of portfolio by ensuring profitability at each client level- Showcase full range of consumer and commercial banking products to existing and potential Key Clients of the Bank and harness incremental business opportunities across all products- Contributing to the development of new products and services, by channelizing self and customer feedback to the respective Program Teams- Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers- Participate in cross-functional activities that help promote and nurture collective responsibility to the bigger objectives of the institution- The position shall be evaluated basis overall profitability & relationship at a RM level as well as client level- The position shall be based out of Corporate and Institutional Banking Office for the relevant location. Hence, the position is not part of any specific branch.Interested candidates can mail the resume or can call on 8454061189. (ref:updazz.com)

Skills Required