Job Description

Job Responsibilities:

Responsible for handling duties as the second person in command to the Head of the department.

Responsible for supervising the team performance and on floor delivery of tasks

To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.

Responsible for achieving set revenue targets by maximizing sales along with the team.

Ensure that customer queries/ complaints are addressed in a timely and efficient manner.

Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.

To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.

Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.

To ensure that all client details are fully completed, including marketing information.

To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.

To constantly seek out new revenue generating opportunities to ensure that company targets are met.

Required Candidate profile:

8 to 10 years of experience in travel sales (International Process) or global reservations

Preferably from the

Travel/ Hotel/ Hospitality industry

. Knowledge of

APAC & Europe travel market

is a plus

Excellent communication and presentation skills

High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.

Should possess exceptional leadership skills and attention to detail

Comfort working in day and afternoon shift on rotational basis

Hiring for the below processes:

1. APAC - Shift Window: 7 AM to 9:30 PM

2. Europe - Shift Window: 1 PM TO 11:30 PM

Shift Duration: 8.5 Hours

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹850,000.00 per year

Benefits:

Health insurance Life insurance Paid sick time Provident Fund
Ability to commute/relocate:

Kalkaji, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current CTC Per Annum? What is your expectation? Do you have a destination knowledge of APAC ? Do you have a destination knowledge of Europe ? Are you comfortable with an afternoon shift (UK Shift)? What is your notice period ? Have you handled a team before?
Education:

Bachelor's (Required)
Experience:

Hospitality: 6 years (Required) Reservations : 6 years (Required) Travel Sales: 5 years (Required)
Language:

English (Required)
Work Location: In person