. The selected candidate must be physically present at our facility every working day to perform the required duties.
For Location
- Planet F Gym, Rajpura Town, Punjab - 140401
About the Role
We are looking for a dynamic, energetic, and highly organized Front Desk & Member Services Executive to be the face of our facility. You will manage the reception area, deliver exceptional member service, coordinate day-to-day operations, and ensure a professional, welcoming environment at all times.
Key Responsibilities
1. Member Interactions & Check-In
Warmly greet members and guests, making them feel valued.
Handle check-ins, verify memberships, and issue guest passes or membership cards.
2.Membership Sales & Management
Facilitate new sign-ups, renewals, and cancellations.
Explain membership plans, promotions, and benefits clearly and persuasively.
Meet or exceed monthly sales/conversion targets.
3. Scheduling & Coordination
Book and confirm personal training sessions and group classes.
Maintain and update appointment calendars.
Coordinate with trainers and instructors to ensure smooth scheduling.
4. Communication & Inquiries
Professionally answer phone calls, respond to emails, and handle walk-in queries.
Provide accurate information about services, classes, and facilities.
5. Administrative Duties
Maintain and update member records accurately.
Process payments, issue receipts, and manage daily cash handling/reconciliation.
Keep front desk paperwork organized and ensure the reception area remains neat and presentable.
6. Customer Service & Issue Resolution
Handle complaints and feedback professionally and efficiently.
Escalate complex issues to management.
Actively seek member feedback to improve service quality.
7. Facility Support & Safety
Ensure compliance with safety protocols and gym policies.
Coordinate with housekeeping/maintenance teams to ensure cleanliness and hygiene standards.
Manage lost & found items responsibly.
Requirements
Experience: Minimum 1-2 years in sales or customer service (preferably in hospitality, or front desk roles).
Languages: Proficiency in Hindi and English (both spoken & written).
Skills: Strong communication, interpersonal, and problem-solving skills.
Personality: Warm, approachable, energetic, and professional at all times.
Work Mode: On-site only - this role cannot be performed remotely.
Job Details
Job Type
: Full-time, In-Person.
Location
: Planet F Gym, Rajpura Town, Punjab - 140401
Timings
: Flexible Shift
Compensation
: Rs.12,000 / - to Rs. 18,000 / -
Benefits
: Incentives
Note
: Applications from candidates unwilling to work on-site or who fail to meet the minimum experience criteria will be automatically rejected.
Job Type: Full-time
Pay: ?12,000.00 - ?18,000.00 per month
Ability to commute/relocate:
Rajpura, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales: 2 years (Required)
Location:
Rajpura, Punjab (Required)
Work Location: In person
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