Job Description

Key Responsibilities

Sales & Client Handling

Respond to customer and institutional queries via calls and email. Prepare quotations, invoices, delivery notes, and sales documentation. Follow up with customers for payments and maintain payment tracking reports. Manage after-sales support and product-related queries.
Order Processing & Stock Management

Handle online orders (Amazon, RLF Website) end-to-end. Coordinate packaging, dispatch, and courier tracking. Maintain updated stock logs and report low inventory. Conduct monthly stock reconciliations with the Production Team.
Purchase & Vendor Coordination

Source materials and negotiate with suppliers. Maintain purchase records and ensure timely reordering of raw materials.
Reporting & Coordination

Create weekly, monthly, and quarterly sales reports. Coordinate with the Accounts Team for invoices, payments, and documentation. Work with multiple stakeholders, including schools, NGOs, printers, logistics partners, and donors.

Skills Required

Strong communication skills and courteous client-handling ability. Proficiency in MS Excel, Google Workspace, and basic accounting tools. Ability to multitask and manage operations independently. Experience in e-commerce order processing preferred. Knowledge of inventory management and basic procurement. Self-driven, organised, and able to work with minimal supervision.

About Raised Lines Foundation

Raised Lines Foundation (RLF) is a Section 8 non-profit organization incubated out of IIT Delhi. We focus on developing accessible and inclusive solutions to empower and enable persons with visual impairment. We are developing tactile materials, books, and teaching learning aids.

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Sales: 1 year (Preferred)
Work Location: In person