Attend inbound customer calls and provide current gold & silver rates with making charges.
Guide customers on purchase process and confirm orders.
Forward confirmed orders to factory via WhatsApp and follow up on status.
Inform customers once the product is ready for collection.
Collect KYC documents for bookings.
Coordinate with customers for payment follow-ups.
Maintain accurate records of orders and communications.
Candidate Profile:
Graduate or equivalent, with good communication skills.
Basic knowledge of gold/silver rates preferred.
Prior experience in customer service, sales coordination, or jewelry industry will be an advantage.
Proficient in phone/WhatsApp communication and record-keeping.
Customer-oriented, polite, and proactive in follow-ups.
Job Type: Full-time
Pay: ?18,000.00 - ?25,000.00 per month
Application Question(s):
Do you have prior experience in sales of gold and silver?
Are you comfortable managing sales and customer coordination mainly through phone calls and WhatsApp messages?
Current Salary
Expected Salary
Notice Period
Location:
Ahmedabad, Gujarat (Preferred)
Work Location: In person
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