Download new orders from customer portals and e-mails
Enter orders into the ERP system
Follow up with customers on order questions, wrong part numbers, pricing, lead-times, etc.
Maintain and update orders in ERP system
Monitor daily shipments.
Monitor warranty orders and material to be returned:
Create RMA's
Track RMA materials in Heller
Respond to warranty concerns
Contact/respond to customers for order follow-up
Follow through rush orders to be sure they are entered/shipped promptly
Respond to emails and phone calls related to parts orders and non-technical issues.
Reporting
On-time delivery reports
Order status/order quality reporting
RMA reporting
Administration
Become the subject matter expert (SME) of the Order Entry Process
Assist in the implementation of ERP changes
Attend customer meetings related to parts orders and invoicing
Assist in providing or facilitating customs declarations for spare parts shipments
Assist the Key Account team with projects (as required)
Field Service
Prepare field service job orders (if applicable)
Manage training billing and training administration
Job Type: Full-time
Pay: ₹24,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your Current CTC?
What is your Expected CTC?
What is your Notice Period in days?
Are you comfortable with the job location (Bavla-Gallops Industrial Park)?
Work Location: In person
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