Job Description

Job Profile: Sales Representative & CRM Executive*

Position Overview:

We are seeking a dynamic and driven Sales Representative & CRM Executive to join our team and support our global OEM and private-label business operations. This role is pivotal in managing and enhancing our relationships with international buyers across diverse markets, including the USA, Canada, UK, Europe, Russia/CIS, Japan, Korea, Australia, New Zealand, and Latin America. The ideal candidate will be responsible for ensuring seamless communication, maintaining accurate CRM data, and coordinating with various departments to facilitate smooth operations.

Key Responsibilities:

- Buyer Communication: Serve as the primary point of contact for international buyers, ensuring professional and timely responses to all inquiries.

- Quotation and Catalogue Management: Prepare and share quotations, catalogues, and product data with buyers, ensuring all information is accurate and up-to-date.

- CRM Management: Maintain daily logs in the CRM system, ensuring all buyer interactions and lead statuses (hot/warm/cold) are accurately recorded and updated.

- Lead Tracking: Monitor and track leads from exhibitions and other sources, ensuring follow-up discipline is maintained to convert leads into long-term accounts.

- Internal Coordination: Collaborate with marketing, PPC, and production teams to ensure timelines are met and buyer expectations are exceeded.

- Order Status Updates: Keep buyers informed of their order status, coordinating internally to resolve any issues that may arise.

- Documentation and Reporting: Utilize Excel/Google Sheets to document and report on sales activities and buyer interactions.

Qualifications:

- Education: Bachelor's degree in Business, Marketing, International Trade, or a related field.

- Experience: 3-5 years of experience in sales coordination, CRM management, or export sales. Experience in manufacturing, OEM/private label, or B2B industrial sectors is preferred.

- Skills:

- Strong proficiency in English communication, both written and verbal.

- Excellent email etiquette and documentation skills.

- Proficiency in CRM tools and Microsoft Excel/Google Sheets.

- Strong organizational skills with attention to detail.

- Ability to manage multiple tasks efficiently and meet deadlines.

- Customer-centric mindset with a focus on building and maintaining strong relationships.

Personal Attributes:

- Discipline and Speed: Ability to work in a fast-paced environment while maintaining high levels of accuracy and attention to detail.

- Customer-Centric Approach: A proactive attitude towards understanding and meeting buyer needs to foster long-term relationships.

- Problem-Solving Skills: Ability to anticipate potential issues and develop solutions to ensure seamless operations.

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Experience:

* Sales: 3 years (Required)