Job Description

About MedicalCertificate.in

MedicalCertificate.in is India's trusted digital platform for issuing authentic medical certificates, doctor consultations, and related services. We are building a seamless, efficient, and compliant healthcare solution for employees, students, and organizations.

Job Overview

We are seeking an experienced and proactive

Operations Manager

to oversee the

end-to-end service delivery and sales operations

of MedicalCertificate.in. This individual will be responsible for ensuring smooth execution of services, managing operational workflows, and resolving day-to-day escalations related to agents and customer interactions.

Key Responsibilities

Own and manage the

entire operational lifecycle

-- from order placement to certificate delivery. Supervise and optimize the

sales and service workflows

to ensure timely and high-quality delivery. Monitor and manage the

performance of remote agents

(doctors, support staff, call agents). Identify and proactively

fill gaps

in operations -- including underperformance, escalations, and delays. Coordinate across departments (tech, product, customer support) to implement fixes and improvements. Build and maintain

SOPs, dashboards, and performance metrics

. Lead

process automation and CRM optimizations

(Zoho or internal tools). Drive

sales performance

through upsell processes and customer follow-ups. Handle urgent

customer escalations

, complaints, and agent failures with maturity and speed. Handle internal roaster management with managing the OPS team.

Requirements

3-5 years of experience in operations, preferably in

healthtech, logistics, B2C services

, or

telemedicine

. Strong knowledge of

sales funnels, service SLAs, CRM platforms

, and vendor management. Excellent communication, coordination, and people management skills. Ability to

work independently

, own problems, and deliver results under pressure. Prior experience managing

teams or field agents

is a plus. Strong command of written and spoken English. Hindi and regional languages are a bonus.

What We Offer

Opportunity to scale a fast-growing digital health startup Flexible and remote-friendly working culture Ownership of core operations and leadership growth path
Job Types: Part-time, Contractual / Temporary
Contract length: 6 months

Pay: ?18,000.00 - ?20,000.00 per month

Ability to commute/relocate:

Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have a laptop handy?
Education:

Bachelor's (Required)
Language:

English and Hindi (Required)
Work Location: In person