Job Description

Title : Sales Operations SpecialistType: FullTimeLocation: OnsiteJob description- Understanding of account/client relationship management responsibilities.- Ability to own the processes from initiation to closure.- Excellent oral, written & presentation skills with focus on effective information dissemination.- Excellent inter-personnel and coordination skills working with multiple stakeholders.- Deadline driven & Self Motivated.- Decent analytical and problem solving skills.- Understanding of IT Infra business and contract management.- Ability to interpret IT contracts.- Decent understanding and experience around pricing and associated P&L calculations.- Good experience of using MS Excel (pivots, macros etc.), MS Word, MS Power point- for analysis, process mapping and reporting.Key Responsibilities : - Responsible for commercial contractual adherence, and growth of engagements in tandem with Global Sales teams.- Own and manage end to end commercial and contractual aspects/processes of the accounts.- Supporting the internal stakeholders in growing the account and improving overall account profitability & DSO.- Effective tracking of the accounts stats including Revenue & Receivables.- Catering to the new business requirements by creating statement of works.- Implementing best practices for optimization.- Interpreting the contract and establishing a governance model for adherence.- Financial risk mitigation through relevant contract amendments.- Manage the internal and external stakeholders of the engagement.- Support account management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.- Support engagement teams to Cross-sell, Up-sell, Contract Reshaping - growing existing and new business opportunities.- Manage customer reviews and visits.- Conduct internal reviews and maintain the overall account stats health. (ref:updazz.com)

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