Job Description

Job Category: Customer Success
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You are a strategic thinker passionate about promoting solutions in Global Banking (GB) Sales Operations Team.
The GB Sales Operations Team is part of the GB Product & Experience (PX) division, focused on developing products that empower users and promote business growth. Through innovation and design-led thinking, PX is transforming business operations and client services. Our mission is to deliver personalized, data-promoten experiences that delight clients and help them achieve their goals. In this role, you will be instrumental in transforming and optimizing the sales process and user experience.
As a Sales Operations Project Manager - Vice President within the Global Banking (GB) Sales Operations Team, you will be instrumental in transforming and optimizing the sales process and user experience. You will provide end-user and production support, fulfill reporting requirements, and lead sales and change readiness programs. You will deploy new capabilities and leverage data-promoten insights to enhance front office productivity, collaborating with a diverse range of product, business, and functional partners to shape and execute the strategic vision of the program.
Job responsibilities:

• Develop a program/product strategy and vision that delivers exceptional value to front office users and clients.
• Drive execution of strategic initiatives with exceptional problem-solving and analytical skills.
• Serve as the key point of contact for front office, product, and support functions to achieve program and business objectives.
• Partner with product, tech, and design teams to transform the support program, transitioning from Salesforce to Service Now.
• Support business heads through pipeline management, strategy development, financial analysis, and expense management.
• Organize complex information strategically and compellingly, demonstrating expertise in Excel and PowerPoint.
• Provide responsive support to business stakeholder requests related to project management, reporting, and analysis.
• Communicate effectively with key business partners to understand projects and drive next steps.
• Maintain a strong control environment across workstreams and programs. Lead collaborative initiatives with team members and global managers to simplify, improve, and add value to business processes.
• Establish targets and metrics to assess progress for key initiatives. Manage planning, prioritization, testing, and track progress of initiatives, identifying challenges and collaborating for resolution.
• Anticipate internal and external factors impacting strategy, implementing plans to mitigate risks and capitalize on opportunities.

Required qualifications, capabilities, and skills:

• Bachelor's degree and experience in sales operations, sales enablement, or a similar role.
• Minimum 10 years of experience within Financial Services.
• Advanced proficiency in Excel and PowerPoint. Strong organizational and time management skills; ability to prioritize requests and multi-task in a fast-paced environment.
• Strong analytical and numeric skills with excellent attention to detail.
• Strong communication, influencing, and relationship-building skills; team player. Ability to work well individually and partner effectively.
• Proactive problem-solving mindset with the ability to identify, present, and implement solutions.
• Comfortable presenting to senior stakeholders; strong written and verbal communication skills.
• Ability to work cross-functionally with multiple competing priorities and deliverables.
• Collaborative approach with business stakeholders and support areas.
• Proficient in distilling data and information into clear, conclusive presentations.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team:
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.