Job Description

Job Summary:

We are seeking a Sales Operations Manager with expertise in luxury, premium-

priced, and handcrafted products, to optimize sales operations. This role requires a

strategic thinker and executor who can work closely with the CEO to execute high-

impact sales, brand, and omnichannel retail initiatives while ensuring operational

excellence.

The ideal candidate will be responsible for developing a monthly structured plan that

outline key store deliverables and includes regular store performance reviews to

ensure consistent sales growth. They should have expertise in enhancing the in-store

shopping experience.

Key Responsibilities:

Sales Operations & Execution:

Collaborate directly with the CEO to execute strategic sales and brand-based
initiatives.

Lead, mentor, and motivate the sales team to maximize performance. Create a structured monthly sales and operations plan, defining key deliverables and tracking progress. Conduct monthly performance reviews to assess results and refine sales strategies.

Omnichannel Retail & Customer Experience:

Ensure seamless customer experience across all retail channels by aligning in-store sales initiatives. Work closely with store managers to ensure that physical locations complement brand directives, aesthetic and service quality.

Sales Operations & Process Optimization:

Streamline and enhance sales and sale operational processes to improve efficiency and effectiveness. Oversee CRM systems, ensuring accurate data entry and actionable insights. Monitor key performance metrics (KPIs) and provide data-driven strategies to enhance sales performance and improve customer satisfaction. Collaborate in managing sales reports, dashboards, and forecasting models. Ensure compliance with pricing policies, sales guidelines, and contract terms.

Product Training & Development:

Develop and implement a structured product training program for the sales team. Ensure all team members have deep product knowledge and are equipped to educate customers. Conduct regular training sessions on product features, benefits, and competitive positioning. Work closely with the marketing and product teams to refine training materials and strategies. Stay updated on product developments to enhance training effectiveness.

Store Presentation & Visual Merchandising:

Ensure store layouts and product displays align with brand standards and omnichannel retail strategies. Work with store managers to maintain high visual merchandising standards that enhance customer experience. Monitor store presentation and recommend improvements to drive foot traffic and conversion rates. Collaborate with marketing teams to execute cohesive promotional campaigns across offline retail. Conduct regular audits to ensure consistency across all store locations.

Cross-Functional Collaboration:

Work closely with finance, marketing, and customer service teams to enhance the sales cycle. Support sales training programs to improve team skills and performance. Assist in budgeting, sales forecasting, and resource planning. Partner with the CEO to drive sales transformation and brand-led sales strategies.

Key Qualifications & Skills:

Bachelor's degree in Business, Sales, Marketing, or a related field (MBA preferred). Proven experience (8+ years) in sales operations, and luxury or premium product sales. Strong leadership, communication, and negotiation skills. Deep understanding of omnichannel retail and the ability to create seamless shopping experiences. Experience in product training and team development. Ability to analyse sales data and drive data-driven decision-making. In-depth knowledge of luxury markets, premium pricing strategies, and the history of handcrafted products. Strong understanding of high-end consumer behaviour and expectations. Ability to collaborate at an executive level and execute CEO-driven strategic initiatives. Strong planning and organizational skills, with the ability to create structured plans. Strong problem-solving skills with a proactive approach to challenges.
If you have a passion for luxury sales, omnichannel retail, brand-driven sales

strategies, training, store presentation, structured planning, and executive-level

collaboration, we encourage you to apply!

Job Type: Full-time

Pay: Up to ?900,000.00 per year

Schedule:

Day shift
Work Location: In person