Job Description

Company:

HACA

Location:

Calicut, Kerala

Key Responsibility Areas (KRA):

Sales Enablement & Operational Support

? Handle complete onboarding for new sales team members (access, tools, training setup).
? Maintain smooth coordination with EMI/Finance partners for onboarding, system access, and offer updates.
? Troubleshoot daily issues related to CRM, lead flow, and data accessibility.
? Act as the technical bridge between the sales team and other departments (tech, product, CRM vendors).

Cost Optimization & Efficiency Planning

? Identify and implement strategies to reduce sales-related costs while improving effectiveness.
? Track ROI for existing tools/subscriptions used by the sales team.
? Recommend alternate platforms or solutions that are cost-effective and scalable.

Technology & Process Innovation

? Explore and implement new tools/technologies to improve lead management, calling systems, reporting, etc.
? Suggest automation opportunities for reports, reminders, and workflows.
? Stay updated with emerging EdTech trends and propose relevant tools to enhance sales execution.

CRM & Data Management

? Ensure real-time CRM hygiene, duplicate lead checks, and data alignment across teams.
? Provide backend support in CRM structure changes, dashboard building, and user rights management.
? Liaise with CRM providers when escalations or custom integrations are needed.

Course Value Enhancement & Collaboration

? Source and recommend value-adding certificates or accreditations that can be tied to our courses.
? Benchmark course benefits against market competitors and recommend enhancements.
? Work with vendors or platforms that help improve perceived course credibility.

Daily Reporting & Ownership

? Share daily updates on tasks handled, pending escalations, and wins.
? Maintain clear documentation of onboarding checklists, partner discussions, and technical updates.
? Be available for critical escalations even beyond core hours (as required).

Job Type: Full-time

Work Location: In person