Job Description

Role Overview

We are looking for a detail-oriented and proactive

Sales Operations Executive

to join our team. This is

not a direct sales role

but rather a

sales support and operations role

that ensures everything runs smoothly after the sales have been closed.

You will work closely with the US Sales Team to handle post-sales customer issues, such as scheduling errors, class discrepancies, technical concerns, teacher availability, or package miscommunication.

Key Responsibilities

Act as the bridge between the Sales team and other departments (like academics, tech, or customer success) to ensure post-sales issues are resolved swiftly. Handle queries and concerns raised by customers or the sales team regarding: Teacher scheduling or availability Technical issues (platform access, login, etc.) Document and track issues raised, follow up on resolutions, and close the loop with all stakeholders. Maintain accurate records of customer concerns and resolution timelines in CRM or internal systems. Work closely with internal teams to ensure a seamless post-sales customer experience. Manage weekend workloads efficiently as weekends are high-lead activity periods. Be proactive in identifying recurring issues and recommend improvements to internal processes.

What We're Looking For

Excellent

verbal and written communication skills

- must be confident in interacting with US & Canadian customers. Prior experience (6 months to 2 years preferred) in

Sales Operations, Customer Support, or EdTech Operations

. Comfortable working night shifts and handling high-pressure situations with professionalism. Strong attention to detail and ability to multitask across operational tools, schedules, and tasks. Basic understanding of technical tools or EdTech platforms is a plus. Team player with a solution-first mindset and willingness to go the extra mile to resolve issues.

Additional Details

Work Mode

: Work from Office (Mandatory)

Shift Timing

: Rotational between 9:00 PM-6:00 AM / 10:00 PM-7:00 AM / 11:00 PM-8:00 AM

Working Days

: 6 days a week (Weekends Mandatory; Weekday off as per roster)

Location

: HSR Layout, Sector 2, Bangalore

Why Join Us?

Be a part of a growing global EdTech brand making a difference in K-12 education. Work in a fast-paced, learning-rich environment with a highly motivated team. Opportunity to build long-term career paths within operations, customer success, or process excellence.
Job Type: Full-time

Pay: ?300,000.00 - ?360,000.00 per year

Benefits:

Health insurance
Application Question(s):

Do you have access to a personal laptop that you can use for the role? What is your current CTC? Are you comfortable with the shift timing between 10 PM to 7 AM? Are you comfortable working 6 days a week with one weekday off? How soon can you join us if you are selected? Are you comfortable working from our office at HSR Layout, Sector 2? On a scale of 1 to 10, how would you rate your communication skills when interacting with US-based customers?
Work Location: In person