Job Description

Job Summary

(Primary purpose & general description of the role)

:

The Associate Sales Support Specialist supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.

Principle Duties & Responsibilities

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Assist the broader Sales Excellence team and outside sales professionals

Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts

Perform conflicts checks

Assist sales with submitting quotes within internal system

Coordinate assignments for project managers

Liaise with the forensics team and submit tickets within internal system

Prepare litigation profiles for sales

Assist with billing inquiries/issues

Prepare and submit simple cost estimates for clients

Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support

Create and ensure proper setup of new projects within internal systems

Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services

Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects

Perform other related duties as assigned

Qualifications / Work Experience /Skills

Graduate

Knows end-to-end Salesforce

Strong written and verbal communications skills to clearly and succinctly address client needs

Strong organizational skills

Strong attention to detail including the ability to thoroughly quality check work product

Ability to build trusted and lasting relationships with both external and internal customers and peers

Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)

Demonstrate a consistently high activity level and be extremely self-motivated

Ability to work independently as well as with a team

Demonstrate a commitment to exceptional customer service

Job Type: Full-time