Job Description

Job Summary:

SM Marketing, a leading provider of CCTV and office automation solutions, is looking for a

proactive and detail-oriented Sales operation executive

to oversee our daily business operations. The ideal candidate will ensure smooth coordination between the

sales team and internal office staff

while maintaining efficiency, quality standards, and timely execution of tasks.

Key Responsibilities:

1. Operations & Workflow Management

Oversee day-to-day operations across departments (Sales, Service, Coordination). Monitor project timelines, service calls, and target competed to ensure deadlines are met. Streamline processes to improve productivity and reduce delays.

2. Team Supervision

Lead and motivate team members, assign tasks, and monitor performance. Conduct daily/weekly briefings to align goals. Ensure team members follow company policies and maintain professionalism.

3. Coordination & Communication

Act as the bridge between Sales Executives, Service Engineers, Coordinators, and Management. Ensure smooth flow of information for customer orders, service requests, and internal requirements. Resolve operational issues promptly.

4. Performance & Reporting

Track team performance against set targets and KPIs. Prepare daily/weekly/monthly operational reports for management review. Suggest improvements based on operational data.

5. Customer Service Support

Assist in ensuring high levels of customer satisfaction through timely service delivery. Handle escalated customer issues and coordinate with relevant departments for resolution.

Key Skills Required:

Strong leadership and people management skills. Excellent communication & coordination abilities. Good problem-solving and decision-making skills. Proficiency in MS Office and basic business software. Ability to work under pressure and manage multiple priorities.
Only

MALE

candidate only

Job Type: Full-time

Pay: Up to ₹15,000.00 per month