Job Description

1.

Process Adherence & Sales Governance

Ensure strict compliance with internal sales processes and SOPs. Conduct regular audits of field and backend operations.

KRA

: ? 95% adherence to SOPs across sales funnel.
2.

Sales Metrics Tracking & Conversion Improvement

Monitor funnel performance: lead to demo, demo to activation, and repeat purchase. Implement strategies to increase conversion at each stage.

KRA

: Improve overall conversion rate by X% quarter-over-quarter.
3.

Lead Generation & Pipeline Building

Generate qualified leads through field visits, digital outreach, and referrals. Maintain updated CRM with lead status and engagement notes.

KRA

: Generate X leads/month with ? Y% qualification rate.
4.

Merchant Onboarding, Training & Retention

Onboard new merchants via digital or assisted channels. Train them on product features, usage, and compliance. Drive retention through check-ins, support, and value addition.

KRA

: Onboard X merchants/month; achieve ? 80% 90-day retention.
5.

Relationship Management

Build strong merchant relationships to increase engagement and satisfaction. Act as first escalation point for issues; coordinate with internal teams to resolve.

KRA

: Achieve ? 85% merchant satisfaction (via surveys/NPS).
6.

Instock & Sales Management

Monitor merchant inventory levels to prevent stockouts and overstock. Align supply chain availability with forecasted demand.

KRA

: Maintain in-stock rate ? 95%; optimize inventory turnover.
7.

Reports & Dashboard Management

Prepare daily, weekly, and monthly reports on sales, leads, collections, and merchant status. Share actionable insights with management and cross-functional teams.

KRA

: Submit 100% reports on time with ? 2% data errors.
8.

Payment Collection & Follow-Up

Coordinate with finance to ensure timely collections from merchants. Maintain records of dues and escalate persistent delays.

KRA

: Maintain payment cycle ? X days and reduce overdue % to ? Y%.
9.

Growth & Market Expansion

Identify new regions or merchant segments for rollout. Build local strategies and work with onboarding teams to scale.

KRA

: Launch in X new localities/segments with revenue ? ?Y/month.
Job Type: Full-time

Pay: ?18,000.00 - ?23,000.00 per month

Benefits:

Health insurance Life insurance Paid time off Provident Fund Work from home
Schedule:

Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person