Job Description

JOB SUMMARY

Under the general guidance and supervision of the General Manager and within the limits of established Corporate/Sales policies and procedures , oversees and directs all aspects of the sales operations -proposes, recommends, develops and implements strategies to maximize sales revenue and ensure customer satisfaction and organizational profitability in an atmosphere of employee morale

Established Duties

? To abide by the Mission statement.

? To abide by the values and rules of the hotel.

? Maintains a pleasant and courteous disposition.

? Is aware of all Ecotel features and benefits.

Relationships

? Reports directly to and communicates with the General Manager / Executive Assistant Manager on all pertinent sales matters affecting guest services.

? Co-ordinates all sales /promotional activities of the hotel

? Communicates, co-ordinates and cooperates with other departments on all sales related functions -Front office, Banqueting, Food and Beverage, Housekeeping and Engineering

? Coordinates closely with Front Office /Reservations to ensure full knowledge of key accounts.

? Maintains friendly, Professional relations with all departments.

? Keeps in contact with the team by regular informal meetings and an "OPEN DOOR POLICY"

? Builds personal relationships with peers in competing hotel, Environmental Authorities, Travel & Trade associations, Government Bodies and key local dignitaries.

? Builds professional relations with all guests

? Responsible for long term follow up on all customer complaints relating to the hotel

Established Duties ? Researches recommends and proposes inputs to defines appropriate image for the organization.

? Co-ordinates with the PR Agency to ensure effective implementation of public Relations plans based on Ecotel Guidelines.

? Sources, coordinates and efficiently executes promotional activities.

? Recommends and proposes appropriate media support to maintain organizational image.

? Develop and maintain an effective Direct Mail System.

? Maintain on line update directory, facilities information, competition information and MIS.

? Researches, develops appropriate product positioning to ensure changing market trends are accounted for.

? Defines and develops the market and product to meet anticipated customer expectations and organizational business forecast.

? Prepares appropriate forecasting tools and strategies to visualize market scenario and develops long range plans.

? Researches, recommends and proposes strategy for brand loyalty.

? Defines and develops the markets and Sales and Marketing plan mix to ensure customer satisfaction and maximize revenue.

? Coordinates the preparations of the Annual Marketing plan mix to ensure customer satisfaction and maximizes revenue.

? Ensures the Ecotel Action Plan is incorporated in the Marketing Plan.

? Develops, implements and monitors the Sales & Marketing Plan for rooms and F&B.

? Proposes, recommends room pricing strategy to ensure maximum revenue.

? Develops a comprehensive market-mix guideline and ensure maximum revenue.

? Analyze trends and data to develop selling strategies to cope with changing needs.

? Maintains professional, close contact with customers, guests and competition to earn goodwill and incorporate recommended changes in services and amenities.

? Responsible for follow-up on all customer complaints.

? Develops with the advertising agency the hotel's advertising support needs based on Ecotel guidelines.

? Ensures targets sales /revenue achievement by constantly monitoring and updating key performance indicators

? Responsible for preparation and timely circulation of Quarterly Review of Marketing plan.

? Ensures targets sales /revenue achievement by constantly monitoring and updating key performance indicators.

? Responsible for preparation and timely circulation of Quarterly Review of Marketing plan.

? Ensures Sales Training is carried out on a regular basis.

? Uses the Performance Appraisal system to review the performance of the sales personnel and determines their development needs.

? Decides on hiring, promotion, disciplinary action , performance related salary increments for sales personnel as per organizational policy.

? Organizes attends and ensures cross- training in all Guest Service Areas.

? Is updated with the latest marketing trends.

Job Type: Permanent

Pay: ?55,000.00 - ?60,000.00 per month

Benefits:

Food provided Paid sick time Paid time off Provident Fund
Schedule:

Fixed shift
Supplemental Pay:

Yearly bonus
Work Location: In person