Job Description

A Sales Manager in the two-wheeler business plays a crucial role in driving sales, expanding market share, and ensuring customer satisfaction within an assigned territory or dealership. This involves a blend of strategic planning, team leadership, operational oversight, and strong customer relationship management.

Here's a breakdown of their key responsibilities:

1. Sales Strategy and Target Achievement:

Developing Sales Plans:

Formulating and executing sales strategies to meet or exceed monthly, quarterly, and annual sales targets for two-wheeler products (motorcycles, scooters).

Market Analysis:

Analyzing market trends, competitor activities, and customer needs to identify new opportunities and adapt sales approaches.

Forecasting:

Preparing accurate sales forecasts and budgets to optimize inventory and resource allocation.

Promotional Campaigns:

Collaborating with marketing teams to design and implement effective promotional campaigns and schemes.

2. Team Leadership and Development:

Hiring and Training:

Recruiting, onboarding, training, and developing a high-performing sales team. This includes coaching on sales techniques, product knowledge, and customer service.

Motivation and Performance Management:

Motivating the sales team, setting individual and team targets, monitoring their performance, and providing constructive feedback.

Coaching:

Conducting regular sales meetings to review progress, share best practices, and address challenges.

Team Morale:

Fostering a positive and productive work environment.

3. Dealer/Channel Management (if applicable for Area Sales Manager):

Relationship Building:

Building and maintaining strong relationships with dealers, distributors, and channel partners within their territory.

Dealer Support:

Providing support and guidance to dealers to optimize their sales operations, inventory management, and customer service.

Network Expansion:

Identifying and developing new dealership opportunities to expand the company's reach.

4. Customer Relationship Management:

Customer Satisfaction:

Ensuring high levels of customer satisfaction throughout the sales process and addressing any customer issues or concerns promptly.

Building Loyalty:

Implementing strategies to build customer loyalty and encourage repeat business and referrals.

Handling Complaints:

Managing customer complaints and ensuring satisfactory resolutions.

5. Operational Oversight:

Inventory Management:

Overseeing new and used two-wheeler inventory, ensuring optimal stock levels to meet demand and minimize holding costs.

Process Improvement:

Recommending improvements to sales processes and policies to drive operational efficiencies.

Reporting and Analysis:

Preparing and presenting sales reports, analyzing key performance indicators (KPIs) like sales conversion rates, average profit per unit, and customer acquisition cost, and identifying areas for improvement.

Compliance:

Ensuring adherence to company policies, guidelines, and legal regulations.

6. Product Knowledge:

Possessing comprehensive knowledge of various two-wheeler models, their features, benefits, and specifications to effectively guide customers and train the sales team.

Key Skills Required:

Strong leadership and team management. Excellent communication and interpersonal skills. Proven sales and negotiation abilities. Market analysis and strategic thinking. Problem-solving and decision-making. Customer service orientation. Data analysis and reporting. Proficiency in CRM systems and other sales-related technologies. Resilience and adaptability in a competitive market. Financial acumen (budgeting, profit margins).
In essence, a Sales Manager in the two-wheeler business acts as a strategic leader and operational manager, responsible for driving sales growth, developing a skilled sales force, and ensuring a positive customer experience, all while aligning with the company's overall business objectives.

Job Types: Full-time, Permanent

Pay: From ?22,000.00 per month

Benefits:

Commuter assistance Flexible schedule Provident Fund
Schedule:

Day shift
Experience:

Sales management: 2 years (Required)
Language:

English (Preferred)
Work Location: In person