Job Description

Key Responsibilities

Customer Service Management

Ensure smooth and efficient handling of walk-in clients and inbound calls Handle customer queries, concerns, or complaints with a problem-solving approach Maintain a professional and welcoming atmosphere in the reception/front desk area Monitor and improve customer satisfaction through timely follow-ups and feedback tracking

Sales & Revenue Generation

Explain clinic services, treatments, and packages to clients clearly and convincingly Track and achieve daily/weekly/monthly sales targets (consultation to conversion ratio) Identify upselling or cross-selling opportunities and implement sales strategies Assist in managing promotional campaigns and offers to boost client engagement

Team Supervision & Coordination

Guide, train, and monitor customer care/front desk staff Schedule shifts, manage attendance, and assign daily tasks to front office executives Coordinate with doctors, therapists, and back-end teams for seamless client experience Report daily sales and service updates to management

Operational Oversight

Monitor appointment schedules, ensure minimum client waiting time Ensure cleanliness, display materials, and front desk documentation are in order Maintain records of client visits, payment collections, and service feedback Help with maintaining CRM or software systems for billing and client tracking
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?45,000.00 per month

Schedule:

Day shift
Language:

English (Required)
Work Location: In person