Job Description

Responsibilities:

Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies:

? Develop procedures and policies for the sales team to ensure target achievement.

? Set key performance indicators (KPIs) for the team to meet sales targets.

? Create effective call scripts and sales promotions to attract and engage customers.

? Analyze sales data to improve processes, ensure proper resource allocation, and

maximize efficiency and customer satisfaction.

? Monitor random calls to enhance quality, minimize errors, and track operational

performance.

? Ensure all relevant communications and data are updated and recorded accurately.

? Review staff performance, identify coaching needs, and plan coaching sessions.

? Handle the most complex customer complaints or inquiries.

? Support subordinates in resolving difficult issues and provide appropriate directions.

? Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of

absence, and terminations.

? Evaluate staff on KPIs at year-end and set new KPIs for the following year.

? Prepare daily sales reports.

? Motivate and retain staff.

Requirements:

? Graduate in any discipline (10+2+3 education system)

? 8+ years in Tele-Sales (Outbound)

? Young, fast action, dynamic & professional in actions;

? Proficient in English with 6 years of experience in a similar position, managing teams of

50 or more members.

? Strong coaching and leadership skills, with the ability to motivate employees and

communicate effectively at all organizational levels.

? Experience in team management systems, with strong analytical thinking and a

data-driven approach to evaluation.

? Highly responsible towards sales task

? Familiarity with a startup environment and strong reporting skills are preferred.

Job Types: Full-time, Permanent

Pay: ?100,000.00 - ?120,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person