Job Description

Job Title:

Sales Manager

Location:

Mallappuram

Department:

Sales

Reporting To:

GM

Role Overview

The Sales Manager will lead the sales operations of the TATA passenger Car dealership in Malappuram. The role focuses on building a strong team, driving retail performance, developing customer relationships, and establishing the brand presence in the market from day one.

Key Responsibilities

1. Sales Performance & Target Achievement

Plan and execute monthly and annual sales targets. Monitor daily retail performance and take corrective actions when needed. Build a strong prospect pipeline and ensure timely follow-up.

2. Team Leadership

Recruit, train and guide the sales team for new products. Conduct regular performance reviews and support team members with field coaching. Ensure the team follows the sales process, customer handling standards and documentation accuracy.

3. Market Development

Develop local market strategies to promote the brand in Malappuram and nearby regions. Handle corporate, fleet and institutional sales to improve volume. Track competitor activity and market trends and report insights to management.

4. Customer Experience

Ensure every customer receives a smooth and transparent buying experience. Manage escalated customer issues and ensure timely resolution. Work closely with the service team for seamless delivery, handover, and after-sales coordination.

5. Digital & Lead Management

Oversee digital inquiries, social media leads and CRM follow-ups. Ensure quick response time and conversion of online leads to showroom visits. Promote specific awareness campaigns and test drive events.

6. Operational Excellence

Maintain showroom discipline, vehicle display standards and demo fleet readiness. Review MIS reports, sales dashboards and submit timely updates to reporting officer.

Qualifications & Skills

Graduation in any discipline; MBA preferred. 10+ years of experience in automobile sales, with at least 3 years in a leadership role. Strong communication, negotiation and customer-handling skills. Ability to lead a team and deliver consistent results.

Key Attributes

Target-driven and self-motivated Pleasant personality with good leadership qualities Strong market awareness Customer-focused mindset Integrity and accountability in operations
Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person