Job Description

- Sales Manager

Job Objective

Manage the complete sales business by driving the team. To make important decisions regarding the sales unit and achieving complete utilization of the market condition with a high level of customer satisfaction.

Field of Work Planning

Supporting TVS area office to plan issues relevant to sales, such as volume planning and

activity planning.

Defining market goals for vehicle sales, coordinating with performance targets and drawing up a marketing plan.

Developing concepts to increase turnover and profitability in Sales and reaching agreement on these with the TVS Area Office.

Resource planning for the new vehicle inventory and developing measures to optimize inventory management.

Market Activation/ Marketing

Support activation team in planning, budgeting and implementing as per the sales targets.

Planning and managing BTL activities and customer loyalty programs.

Operative Management

Effectively use the customer contacts from the data-base for pre and post sales.

Ensuring finance and insurance options are available for the customer.

Ensuring an appropriate number of demonstration/ Test Ride vehicles are available.

Monitoring vehicle orders and deliveries.

Ensuring TVS Motor sales process are followed.

Quality Management

Planning and managing measures to assess customer satisfaction.

Ensuring TVS Motor expected quality and supervising standards are maintained in Sales.

Being a role model in customer handling.

Handling critical customer who is difficult for the DSE's to handle.

Ensuring customers are looked after post-sale.

Evaluating customer complaints and resolution of the same.

Information Management

Ensuring product leaflets as well as process documentation is up to date, complete and available.

Ensuring information from TVS Motor Area office is noted, followed up and made available to all.

Actively passing on relevant information to employees.

Network Management

Identification of new area for bringing additional business volume.

Increasing AD productivity through new initiatives.

Coach and handhold AD owners to increase productivity and profitability.

Hand-holding AD coordinator in managing AD business effectively.

People Management

Involvement in interviews and decisions regarding employing new staff as per dealership and TVS Motor requirements.

Employing new staff and developing an induction plan.

Monitoring the training adherence of the sales team and nominate for suitable training where required.

Managing, coaching and motivating employees and thus ensuring a high quality of employees.

Defining target agreements with employees.

Checking levels of target achievement and reaching/agreeing measures to correct these should deviations occur.

Assessing employees and, if necessary, initiating disciplinary measures and regularly carrying out employee discussions.

Together with employees establishing personal development goals and agreeing on means of achieving these.

Whenever needed, clarifying entitlement to incentives and assigning this to the corresponding member.

Coordinating and supervising attendance and holiday planning of employees.

Taking suggestions for improvements from employees, recording these and, if necessary, implementing the ideas.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off
Experience:

total work: 1 year (Preferred)
Work Location: In person