Job Description

Job Title:

Sales Manager - Retail

Location:

Mumbai

Department:

Sales

Reports To:

Sales Head

Job Summary:

We are looking for a dynamic and results-driven Sales Manager - Retail to lead and manage retail store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate will oversee a cluster of stores, manage store teams, and ensure the achievement of sales targets and operational excellence.

Key Responsibilities:

Sales & Revenue:

? Achieve and exceed sales targets across assigned retail outlets.

? Analyze sales trends and take proactive steps to improve performance.

? Identify upselling and cross-selling opportunities.

Team Leadership:

? Manage and motivate store staff to deliver high performance.

? Conduct regular training and coaching sessions for sales executives.

? Set individual sales targets and monitor performance.

Store Operations:

? Ensure smooth day-to-day store operations.

? Maintain store hygiene, visual merchandising standards, and inventory control.

? Coordinate with the HO for stock replenishment, pricing, and offers.

Customer Experience:

? Ensure a consistent, high-quality customer experience across stores.

? Handle customer escalations and resolve issues professionally.

? Drive initiatives to increase footfall and customer loyalty.

Reporting & Analysis:

? Prepare and submit regular sales reports and MIS data.

? Analyze store performance and suggest actionable improvements.

? Track and manage KPIs such as conversion rate, ATV, and UPT.

Key Requirements:

? Experience: 3-6 years in retail sales, with at least 1-2 years in a managerial role

? Education: Graduate in Business, Marketing, or related field (MBA preferred)

? Skills: Strong leadership, sales acumen, communication, and analytical skills

? Industry: Retail (fashion, eyewear, cosmetics, or similar) preferred

? Tools: Familiarity with POS systems and MS Excel

Personal Attributes:

? Energetic, target-oriented, and customer-focused

? Ability to lead and inspire teams

? Strong problem-solving and decision-making skills

? Flexible to travel across store locations

Job Type: Full-time

Pay: Up to ?50,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Application Question(s):

Current Inhand Salary ? Expected Inhand Salary ?
Experience:

Retail sales: 2 years (Required)
Language:

English (Required)
Willingness to travel:

100% (Required)
Work Location: In person