Job Description

Salary

Based On Experience

Job Type

On-site

Shift

Day Shift

Key Responsibilities:

Solve Customer Problems Quickly:
Make sure all customer complaints or requests about flowmeter repairs and recalibrations are handled fast and correctly, so customers are happy and experience less downtime.
Manage the Service Team:
Organize and supervise the work of service technicians who visit customer sites for repairs or regular maintenance. Assign jobs and make sure everyone is doing their best work.
Plan Service Visits:
Schedule regular visits to customer locations for recalibration, maintenance, or emergency repairs, and keep track of what work is being done and when it needs to be done again.
Keep Good Records:
Record all service work, repairs, complaints, and maintenance so that you have a clear history for each customer and can spot repeating issues.
Train Technicians and Customers:
Teach your own team how to fix and maintain flowmeters and show customers the right way to use and care for them to reduce future problems.
Identify New Business from Existing Clients:
While servicing equipment, look for chances to suggest upgrades or new products that could help the customer, and pass these opportunities to the sales team.
Make Sure Service is Top Quality:
Regularly check that your service team is working efficiently and meeting company standards for good, timely, and reliable service.
Give Feedback and Reports:
Share reports on service trends, customer feedback, and possible product improvements with your management, so the company can keep getting better.
Build Strong Relationships:
Stay in touch with existing customers so they trust your company, keep coming back for service, and are more likely to recommend your products to others

Key Skills:

Troubleshooting and diagnostic competence for flowmeter systems Team leadership and technician supervision Calibration and preventive maintenance planning SLA management and field service scheduling Customer retention and satisfaction management Root cause analysis and service improvement implementation * Cross-functional communication with production, R&D, and sales teams