Job Description

Handle

incoming enquiries

via calls, WhatsApp, email, website

Understand client requirements: Store type (Optical / Garment / Watch) Store size & location Timeline & budget range Explain

standard fixture packages & execution model

Qualify serious enquiries and filter non-serious leads Share proposals / offer PDFs as approved Follow up till

advance payment & order confirmation

2? Existing Client Handling (Requirement to Execution Support)

Act as

single-point coordination

for assigned clients Collect and document: Final requirements Site details Measurement confirmations Coordinate between: Design team Production team Management Ensure client receives: Design updates (as approved) Production & dispatch timelines Installation schedules

Important:

This role is

coordination & communication

, not technical execution.

3? Execution Follow-ups & Client Communication

Track progress of ongoing projects Proactively update clients on: Manufacturing status Dispatch timelines Installation plans Escalate delays or issues to management early Support handover and completion communication
4? Payment & Documentation Follow-up

Ensure payment milestones are followed: Advance Pre-dispatch Final payment Coordinate invoices, POs, approvals Follow up politely but firmly for pending payments
5? CRM, Reporting & Discipline

Maintain

Google Sheet / CRM

for: New enquiries Existing client status Follow-ups & closures Daily update of: Enquiry status Active projects Weekly reporting to management
Required Skills & Competencies Must-Have:

Strong communication (Hindi & English) Structured follow-up mindset Ability to manage multiple clients calmly Basic understanding of interior / fixture workflow Comfortable with Excel / Google Sheets / WhatsApp
Preferred:

Experience in retail interiors or furniture manufacturing CRM handling experience Process-driven personality (not aggressive sales)
Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Provident Fund
Ability to commute/relocate:

Dhankot, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How soon can you join if selected Salary Expectation
Experience:

Business development: 1 year (Required)
Work Location: In person