Job Description

Job Category: Hotel-Sales
: Key Responsibilities Sales & Revenue Generation

• Identify, develop, and maintain new and existing business accounts to achieve revenue targets.
• Focus on key segments such as Corporate, SME, Travel Agents, OTAs, Airlines, and Local Accounts.
• Prepare and implement a comprehensive sales action plan in line with hotel budgets.
• Conduct regular sales calls, client meetings, and site inspections.
• Negotiate contracts, rates, and agreements within approved guidelines.

Account Management & Relationships

• Build strong relationships with key corporate clients and travel partners.
• Maintain accurate client records and account history in IHG systems.
• Ensure repeat business through consistent follow-ups and service delivery.
• Coordinate with Front Office and Operations teams to ensure guest expectations are met.

Market & Business Development

• Monitor market trends, competitor activity, and pricing strategies.
• Participate in sales blitzes, roadshows, trade fairs, and networking events as required.
• Identify local market opportunities to maximize weekday and off-peak occupancy.

Reporting & Administration

• Prepare daily, weekly, and monthly sales reports.
• Track sales performance against targets and take corrective action where needed.
• Ensure all contracts and documentation comply with IHG policies.
• Update sales activities and pipelines regularly.

Brand & Compliance

• Adhere to Holiday Inn Express brand standards and IHG policies.
• Maintain high standards of professionalism and ethical conduct.
• Support hotel audits, brand reviews, and compliance requirements.

Desired Skills & Competencies

• Strong communication and negotiation skills.
• Result-oriented with a proactive sales approach.
• Good knowledge of local market and hospitality sales dynamics.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and hotel sales systems (IHG tools preferred).

Skills Required