Take the lead in monitoring and driving sales activities to achieve sustainable business growth.
Proactively identify, nurture, and convert sales-qualified prospects through the pipeline to generate profitable and long-term business.
Conduct regular reviews of sales leads and customer portfolios in collaboration with key internal stakeholders.
Carry out market research on pricing and product competitiveness, ensuring continuous alignment with the pricing team.
Share customer feedback with the CCL team and support timely resolution of customer issues as required.
Lead the onboarding and implementation of new customers, ensuring standard operating procedures are updated and effectively handed over to Customer Care Locations (CCL).
Maintain and regularly update customer information in internal systems to ensure data accuracy and visibility.
Drive customer engagement, satisfaction, retention, and reactivation by delivering high service quality in close coordination with the CCL team.
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