Job Description

Location: Surat (Gujarat), India
Job Type: Full-Time, remote
Experience Level: 6 to 10+ years
Salary range: Competitive base + commission with accelerators, equity potential for top performers
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About Us
GEMGEM is a C2C luxury jewellery marketplace dedicated to the U.S. market, enabling individuals to buy and sell authenticated fine jewellery valued at US$1,000 and above. The platform delivers a trust-first experience by ensuring 100% authenticity through IGI certification, along with value-added services such as refurbishment and resizing. By combining rigorous verification with seamless buyer and seller interactions, GEMGEM provides a safe, transparent, and elevated marketplace for high-value jewellery.
Role Overview
We are seeking an experienced Sales Lead to build and scale GEMGEMs US sales operations. This role owns US revenue growth and leads a high-performance sales and concierge team delivering a white-glove experience to premium buyers.
This is a hands-on leadership role combining strategy, team building, and direct involvement in high-value deals.
Key Responsibilities
Revenue & Strategy

• Own and execute the US sales and revenue plan with clear monthly and quarterly targets
• Monitor performance, analyse gaps, and optimise conversion efficiency
• Work closely with Marketing to align revenue targets with acquisition efficiency

Team Leadership

• Build, hire, and manage a high-performing sales and VVIP concierge team
• Lead onboarding, coaching, and performance management
• Foster a results-driven, accountable sales culture

Premium Sales Execution

• Deliver a structured white-glove sales experience for high-value buyers
• Ensure fast follow-ups, consultative selling, and high-touch closing
• Personally support and close complex, high-ticket deals when required

Process, Tools & Data

• Create simple, repeatable sales processes, scripts, and playbooks
• Track pipeline, forecasting, and performance using CRM tools (HubSpot/Salesforce)
• Use data to improve conversion rates, sales cycle time, and customer satisfaction

Partnerships & Cross-Functional Work

• Build partnerships with jewellers, influencers, and referral sources
• Collaborate with Product and Operations to improve inventory conversion and buyer experience

Required Experience & Skills

• 6-10+ years of experience in luxury, high-ticket, or premium B2C sales
• Proven track record of meeting or exceeding sales targets
• Experience hiring, leading, and scaling sales teams
• Strong CRM and pipeline management discipline
• Excellent English communication and negotiation skills
• Comfortable working with high-net-worth customers
• Calm, confident, and professional selling style

Nice to Have

• Experience in luxury goods, jewellery, or marketplaces
• Exposure to the US market
• Understanding of conversion metrics and sales funnels

Why Join GEMGEM?

• Be part of a fast-growing luxury marketplace
• Lead and shape GEMGEMs US sales expansion
• High ownership, high-impact role
• Opportunity to build a scalable, premium sales organisation

Skills Required