Job Description

About the internship
Selected intern\'s day-to-day responsibilities include:
1. Call new leads and reach out to app downloaders to convert them into subscribers
2. Pitch and close deals by giving tailored pitches, handling objections, and closing effectively
3. Upsell and retain customers by offering upgrades and ensuring long-term satisfaction
4. Make cold calls to connect with potential customers and expand reach
5. Report progress and refine approaches by tracking performance metrics
6. Answer calls and resolve app-related issues, assisting customers with problems and queries
7. Follow up with users to ensure satisfaction and resolve any ongoing issues
8. Onboard new users by guiding them through the app\'s features and functionalities
9. Collect feedback from users to gather insights for improving the app experience
10. Collaborate with the tech team to address and resolve recurring issues
Skill(s) required
Client Relationship CRM MS-Excel Sales
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 13th Sep\'24 and 18th Oct\'24
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Excellent Communication Skills: Clear, confident, and persuasive on the phone
2. Customer-Centric Attitude: Ability to understand customer needs and provide effective solutions
3. Sales Skills: Experience in sales, especially telephonic, with a track record of closing deals
4. Problem-Solving Ability: Quick thinker who can resolve issues efficiently
5. Multilingual (Hindi/English): Fluency in both languages to handle diverse customer groups
6. Tech-Savvy: Comfortable with using and explaining app features and tech-related issues
7. Patience and Empathy: Ability to handle frustrated or confused customers calmly
8. Target-Driven: Motivated to meet and exceed sales and support goals
9. Adaptability: Willing to learn and adapt to new sales tactics or customer support tools
10. Prior Experience: Preferred background in marketing, customer service, or SaaS sales
Perks
Certificate Letter of recommendation Informal dress code
Additional information
Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (15% of sales).
Number of openings
2
About Xero Apps Private Limited
Xero Apps has mobile applications like Kirana Fast (launched) & Liquor Fast (in development). Both apps are made for inventory management & billing.
Activity on Internshala
Hiring since October 2021
21 opportunities posted
8 candidates hired