Job Description

Who you are

As a person you are passionate about people, business, IKEA\xe2\x80\x99s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have strong communication skills, verbal and written.. Fluent in English and local language

• Very good knowledge of the IKEA product and service range
• Basic knowledge of home furnishing design
• Strong knowledge of general remote customer behaviour across channels as well as of remote customer engagement
• General knowledge of how personal performance is measured and how it contributes to the business goals
• Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
• Strong knowledge about relevant Ingka processes, systems and tools
• High level of data/computer proficiency

• Motivated by sharing and living the IKEA culture and values
• Passion for meeting customers and understanding their life at home
• Energised by providing great customer service and reaching individual as well as team goal
• Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment
• Enjoy working in a team with common goals in a sharing and open culture

Your responsibilities

Deliver excellent experiences to remote customers and maximise the customer satisfaction by providing best possible solutions always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.

• Provide qualitative customer support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
• Offer home furnishing solutions, by demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximise sales
• Make use of remote active selling techniques in the customer contact to contribute to growth and sustained long-term profitibility
• Steer sales and the customer meeting to balance customer needs and business goals
• Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
• Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
• Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
• Put IKEA social and environmental commitments into practice thus contributing to sustainability
• Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

Together as a team

The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions). It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA co-workers in a remote setting.

Questions and support? Let\'s connect!

Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world\xe2\x80\x99s leader at life at home, you have exceptional opportunities to grow and develop together with us.