Job Description

Key Roles and Responsibilities:

Client Service & Delivery

Deliver exemplary, client-centric service aligned with AHS standards and brand expectations.

Coordinate with all departments to ensure seamless procedure execution for all offered concepts.

Proactively resolve complex client concerns escalated by the team, involving the Advisor, Regional Head or National Head when necessary.

Maximize client satisfaction through regular follow-ups, consistent engagement, and retention strategies.

Operational Excellence

Maintain and manage client records meticulously, including consultation history, financial details, and treatment images.

Monitor procedure room readiness, equipment functionality, and hygiene across all client-facing areas.

Ensure daily CRM updates and maintain accurate reporting across daily, weekly, and monthly metrics.

Coordinate with the Head Office to ensure smooth operational execution.

Sales Enablement & Business Support

Support the sales team in closing deals, especially for procedural and high-value services.

Identify and promote second sales opportunities through effective upselling and cross-selling (target-centric).

Collaborate closely with Trichologists (Medical Practitioners) to align on client follow-ups, review outcomes, and support medical-to-sales integration.

Job Type: Full-time

Pay: From ?40,000.00 per month

Work Location: In person