Job Description

Job Summary:

We are looking for a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

Respond promptly to customer queries via phone, email, chat, or social media

Resolve customer complaints and provide appropriate solutions within agreed time limits.

Maintain records of customer interactions, process customer accounts, and file documents.

Follow up with customers to ensure their issues are resolved.

Provide accurate, valid, and complete information by using the right methods/tools.

Identify and assess customers' needs to achieve satisfaction.

Collaborate with internal departments to resolve complex issues.

Stay updated with product knowledge and service procedures.

Requirements:

Proven customer support experience or experience as a client service representative.

phone contact handling skills and active listening.

Familiarity with CRM systems and practices is a plus.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills (verbal and written).

Ability to multi-task, prioritize, and manage time effectively.

contact-7304538300

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Compensation Package:

Performance bonus
Schedule:

Day shift Morning shift Weekend only
Work Location: In person