Job Description

Company Description

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.


Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshvara and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

Sales Support

Maintain complete knowledge of the following (to include but not limited to): + All hotel features / services, hours of operation
+ Hotel function space, entertainment options, menus and floral decoration options
+ Hotel safety guidelines and evacuation plan
+ Scheduled daily group activities



Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure


Coordinate all group arrangements


Work with group contacts to facilitate program planning and requirements


Communicate group needs and specifications to all relevant departments


Follow up with Post-Conference reports and review group billings


Input all group bookings and update booking activities in the system on a weekly basis


Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process


Maintain gifts inventory and coordinate the sending of gifts to clients


Arrange site inspections for potential clients


Promote positive relations with clients and attend to all requests expediently and courteously


Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management


Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

Competencies

Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Additional Information

Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic * Must be well-presented and professionally groomed at all times