Job Description

Key Responsibilities:

1.

Customer Handling

Greet customers warmly and respectfully. Understand customer requirements and recommend suitable gold, diamond, and silver jewellery. Assist customers in trying on products and explaining quality, pricing, weight, and karat details. Build trust and relationships with walk-in and returning customers.
2.

Sales & Target Achievement

Meet daily, weekly, and monthly sales targets. Promote ongoing schemes such as

gold savings plans

and

diamond kitty

. Upsell and cross-sell premium items or matching sets.
3.

Product Knowledge

Maintain detailed knowledge of: Gold (22KT, 24KT), Silver, and Diamond jewellery. BIS Hallmark, purity, and weight-based pricing. Making charges and stone charges. Explain offers, discounts, and new arrivals.
4.

Display & Stock Management

Set up jewellery on counters neatly and securely every morning. Ensure proper display tagging and cleanliness. Report low stock, customer preferences, and fast-moving items to the purchase team. Participate in

stock in/out

and

daily stock check

using software.
5.

Customer Follow-Up

Call new and existing customers for feedback, offers, birthdays, and anniversaries. Update customer details and greetings in the CRM. Encourage reviews on

Google

and following the showroom's

Instagram page

.
6.

Discipline & Team Conduct

Follow dress code and grooming standards. Attend daily briefings/meetings at 9:45 AM sharp. Do not use personal mobile phones on the showroom floor. Maintain cleanliness and participate in showroom hygiene checks.
7.

Requirements:

Qualification:

Minimum 12th Pass; diploma/degree preferred.

Experience:

1+ years in retail/jewellery sales (preferred) , freshers can also apply.

Skills:

Excellent communication, patience, product knowledge, and selling skills.

Language:

Proficiency in Punjabi, Hindi, and basic English.

Personality:

Well-groomed, trustworthy, polite, and energetic.

Perks & Benefits:

Incentives on sales performance Staff discounts Training on diamonds, gold, and customer service Growth opportunity within the showroom
Job Types: Full-time, Permanent, Fresher

Pay: From
10,000.00 per month

Compensation Package:

Performance bonus
Schedule:

Day shift Fixed shift Morning shift
Work Location: In person