on focused target segments.
Maintain a systematic database of new and existing customers for future reference.
2. Enquiry Handling & Communication
Review all incoming
customer enquiries
for completeness and relevance.
Send
timely replies
with appropriate company information, images, quotations, and supporting details.
Ensure effective
communication and coordination
with customers via calls, emails, and other digital platforms.
Share relevant
product images, brochures, and samples
as required.
3. Quotation & Order Management
Prepare and send
quotations
accurately, in line with company pricing and policies.
Handle
sales order preparation
after customer confirmation and ensure all approvals are in place.
Coordinate internally with production, accounts, and dispatch teams for
order execution and timely delivery
.
Maintain a record of all enquiries, quotations, and orders for reference and reporting.
4. Follow-up & Customer Relationship
Conduct regular
follow-ups
on old and new enquiries to convert leads into confirmed orders.
Monitor
order progress
and keep customers updated on delivery timelines.
Manage
post-sales follow-ups
, ensuring customer satisfaction and feedback collection.
Handle
negotiations
tactfully to achieve a win-win outcome for both company and client.
5. Payment & Credit Control
Follow up diligently for
payments
, especially in cases of
credit sales
, ensuring timely realization of dues.
Coordinate with the accounts department for reconciliation and payment confirmation.
6. Reporting & Documentation
Prepare regular
sales reports
, including enquiry status, conversion ratio, and order pipeline.
Present weekly/monthly performance summaries to management.
Maintain proper documentation of all correspondence, quotations, and order details.
7. Marketing & Business Development
Represent the company at
trade fairs and exhibitions
, promoting products and generating leads.
Identify potential collaboration or dealership opportunities.
Provide inputs for promotional materials, online listings, and market visibility initiatives.
8. Continuous Improvement
Stay updated with
market trends
,
competitor pricing
, and
customer preferences
.
Suggest improvements in sales strategies and customer service.
Build and maintain strong, long-term customer relationships to enhance brand loyalty.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
Plastic industry: 2 years (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.