Job Description

Primary Responsibilities:

? Brand Related Communication

o Communicate all brand related stories to customers as and where need arises

o Engage prospects in discussion and activities on Royal Enfield bikes

? Vehicle Sales

o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments

o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike

o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE

o Facilitating test rides in store and at home/office

o Check for finance requirements, cross selling opportunities for apparel and accessories

o Ensure achievement of monthly sales targets

o Assist the CRE sales in carrying out lost case analysis

? Post Booking Process

o Confirm vehicle receipt in the system post PDI from PDI executive

o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing

o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment

o Finalize delivery date with customer

o Confirm with customer insurance requirements and process insurance

o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales

o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time

o Log in the vehicle finance cases with the required documents

o Track the status of vehicle finance and update the same to the customer

o Receive confirmation of full payment (or DO) from the vehicle financer / customer

? Delivery

o Plan delivery schedule based on bookings and stock availability

o Liaison with the RE logistics team to ensure stock availability before delivery

o Finalize the date and time for delivery and coordinate with customer

o Mobilize the RTO/Insurance and Finance team on receiving booking

o Follow up with customer for all transaction related documentation

o Follow up of vehicle status with customer and inform in case of any delay

? Accessories Sales

o Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product

o Ensure achievement of monthly Accessories target

? Customer Satisfaction

o Own the customer satisfaction scores for the sales process

o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.

? Educational Qualifications: Graduate/ 2-year diploma

? Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail

? Minimum experience: 1 Year, also Fresher's can apply.

? Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience

? Passions/ Interests: Interested in Riding, travelling and exploring

? Competencies:

o Customer Relationship Management

o Selling Skills and Market Knowledge

o Product Knowledge / Brand Insights

? Customer

o Bottom 2% In Moment Survey Feedback Rating - TR & Del separately

? Business

o Enquiry-TR Conversion (Walk-in) %

o Retail Target VS Achievement

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Sales: 1 year (Preferred)
Work Location: In person