Job Description

o Communicate all brand related stories to customers as and where need arises

o Engage prospects in discussion and activities on Royal Enfield bikes

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Vehicle Sales

o Receive all web enquiries coming in DMS and calls for enquiries to dealership. Call and understand the requirements of each enquiry. Accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office].

o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments

o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy RE

o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE

o Facilitating test rides in store and at home/office

o Check for finance requirements, cross selling opportunities for apparel and accessories

o Ensure achievement of monthly sales targets

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Customer Satisfaction

o Own the customer satisfaction scores for the sales process

o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.

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Post Booking Process

o Confirm vehicle receipt in the system post PDI from PDI executive

o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing

o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment

o Finalize delivery date with delivery manager and customer

o Confirm with customer insurance requirements and process insurance

Job Types: Full-time, Part-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person