Job Description

Key Responsibilities

1. Customer Assistance

Greet customers warmly upon arrival and assist with product selection. Identify customer needs and provide tailored product recommendations. Respond to inquiries regarding products, prices, and availability. Handle customer complaints professionally, ensuring customer satisfaction.

2. Product Presentation

Maintain a clean, organized, and visually appealing store environment. Ensure shelves and displays are stocked and properly arranged. Apply visual merchandising techniques to enhance product visibility. Update signage and pricing information regularly.

3. Sales Generation

Engage customers actively to promote products and offers. Use upselling and cross-selling techniques to increase purchase value. Achieve or exceed individual and team sales targets. Track customer preferences and buying trends to inform sales strategies.

4. Cash Handling & Transactions

Process sales transactions accurately via POS system. Manage cash, credit, and electronic payments with precision. Issue receipts, refunds, and exchanges in line with company policy.

5. Product Knowledge

Build in-depth knowledge of store products and services. Stay updated on features, benefits, and usage of merchandise. Participate in training and product knowledge sessions.

6. Team Collaboration

Work closely with colleagues to achieve collective goals. Support the onboarding and training of new sales staff when needed.

Qualifications & Requirements

Minimum 1 year of experience in a retail or customer-facing role. High school diploma or equivalent (additional education in sales is a plus). Strong communication and interpersonal skills. Customer-focused approach with ability to remain composed under pressure. Basic math skills and knowledge of POS systems. Flexible to work weekends, holidays, and varying shifts. Physically able to stand, walk, and lift objects as required. Proactive and results-driven mindset with commitment to achieving targets.
Job Type: Full-time

Pay: Up to ?25,000.00 per month

Language:

English (Preferred)
Work Location: In person