Job Description

Handle customer enquiries and share typical Certificates of Analysis (COA) and company brochures with new or potential customers. Obtain price approval from the Managing Director and prepare quotations accordingly. Coordinate with airlines for air freight rates (if required) and share the final quote with the customer after MD's approval. Communicate with internal departments for required documents, questionnaires, or technical data requested by customers, and share the same upon receipt. Follow up with internal departments to ensure timely submission of customer-required documents. Generate and process Confidential Disclosure Agreements (CDA) for DMF-related requests and share them with customers after MD's approval. Coordinate sample requests by maintaining records in Excel and Tally and ensuring proper follow-up until dispatch. On receipt of Purchase Orders (POs), generate Order Acknowledgements (OA) in Excel for production planning. Coordinate with Stores and Production departments to ensure timely dispatch of materials. Send pre-shipment COA and other required documents to customers before dispatch. Share dispatch documents and invoices with customers post-shipment. Follow up with customers for domestic and export payment collections and coordinate with the bank for export payment realization. Assist in export documentation and support related activities as required.

Required Qualifications & Skills:

Graduate in any discipline (preferably in Bpharma/Science or Commerce or related field). 2-5 years of experience in Sales Coordination, Customer Service, or Export Documentation (preferably in a manufacturing or pharmaceutical company). Proficiency in MS Excel Strong communication and coordination skills. Attention to detail and ability to manage multiple tasks efficiently. Knowledge of export procedures and documentation will be an added advantage.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Provident Fund
Application Question(s):

What is your Current CTC? and What is your Excepted CTC? What is the notice period you require to serve ? Do you have Experience in Pharma or API Industry ? and How many total years of Experience you have?
Work Location: In person