Job Description

Qualification- B.E / Diploma (Any)


Skill set needed- Good written and communication skill, team handling, troubleshooting, knowlege of lab equipments


Experience- 3 to 5 years


Work location - Mahape


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Monitor and make sure 100% delivery of PM visit PAN India with the help of ASM and service coordinators


Monitor Service email, service head email and make sure all emails are replied on time


Monitor OTP for billable visits and make sure that OTP reports are discussed in review meet with customer by ASM


Implementation of new plans/strategy discussed with management/HOD


Processing confirmation of trainee engg and complete documentation process with the help of HR team


Maintain ERP hygine for support module and spares module


Review inhouse calibration and repairs and maintain SLA for TAT


Monitor Service godown reviews and maintain zero discrepancies


Attend internal buisness process related meetings(Credit control, assurance, sales)


Monitor Tools and IT gadgets for service team and provide necessary approvals


Handle customer escalations and update and monitor same in ERP


Monitor and make sure that service team getting troubleshooting assistance from HO


Create manpower requisition in ERP for all the open position and follow up with HR for CV and take first round of interviews


Followup with cross function to provide support to ASM/HOD for issues

Number of Vacancies:

N/A

Territory:

All Territories

Job ID:

JO-2025-0129

Qualification:

B.E. / Diploma